Question 1

Ways to pay

Accepted Answer

We accept online PayPal payments only.

Question 2

Delivery

Accepted Answer

Where?
- We deliver to the address provided at checkout
 
When?
- We have a range of delivery options. Individuals outside of the United Kingdom and Ireland are informed of any additional charges before the verification of an order. 
 
How?
- The delivery company will vary depending on location and how quickly the customer would like the parcel to arrive.

Question 3

Returns

Accepted Answer

Always email: sales@delfashion.co.uk
before sending back any items so that the refund process can be as quick as possible. 
 
All returns are paid for by the customer however, if we have made a mistake or there are any faults, Del Fashion is liable for postage which will be reimbursed to customer once items have been returned back.
 
Items must be returned in orginal packaging with all labels and tags attached.

Question 4

Your rights

Accepted Answer

You have the right to cancel any order within the first 24 hours or before shipping. 
 
When returning items they must be in a resaleable condition, this means all packaging must be returned along with all labels still attached to the items.

Question 5

Covid-19 Update (October 2020)

Accepted Answer

All orders are to be placed online as normal, if you have any questions you can email, call or chat with us between 9am and 5pm (Monday to Friday, except on Public Bank Holidays).
 
As a small family run business we are able to social distance effectively. All orders will be processed as quickly and efficiently as possible with constant email undates about your order.
 
Please give extra time for deliveries as they are handled by a third party (you will be informed of the delivery service after shipping along with tracking information), with this in mind Del Fashion is still offering a next day service.

Question 6

Covid-19 Update (January 2021)

Accepted Answer

All orders are to be placed online as normal, if you have any questions you can email, call or chat with us between 9am and 5pm (Monday to Friday, except on Public Bank Holidays).
 
As a small family run business we are able to social distance effectively. All orders will be processed as quickly and efficiently as possible with constant email undates about your order.
 
With current regulations in place Del Fashion has decided to suspend next day delivery orders and ship orders on Monday, Wednesday and Friday only.
 
Please give extra time for deliveries as they are handled by a third party (you will be informed of the delivery service after shipping along with tracking information).
 
*Next update available 1st July*

Terms and Conditions

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